Nicky Marshall - Deep Structure NLP Practitioner & Coach
Terms & Conditions
1. The Hidden Pain Detective (Nicky Marshall - The Hidden Pain Detective) and Nicky Marshall (from hereon referred to as "we", "us" and/or "our") are committed to protecting and respecting your personal data and privacy (see privacy policy) as well as committed to providing services and products as agreed.
2. By proceeding with any purchase or booking, you acknowledge that you have read and understood these terms and agree to be bound by them.
3. These terms may vary from time to time and will updated here accordingly. You accept that you are bound by the terms and conditions current at the time of payment / booking / accepting a one time offer, or continued supply of our services.
4. Please note the payment terms quoted at the time of booking/ordering will always be upheld. If none are quoted/shown, then terms are strictly within 7 days or 7 days prior to receipt/commencement of the ordered goods/services, as agreed/detailed at the time.
5. We reserve the right to change the fees/packages offered with prior notice; however, will always honour the agreed amount in the written contract, for the agreed time period of any services that are set at the beginning of delivery of those services.
6. If you wish to continue to use our services after the completion of your initial package, there is no guarantee that the rates will remain the same.
7. All monies for products and services are non-refundable and non-transferable, unless specified, or agreed at the time of purchase or subsequently.
8. If a payment plan has been agreed for any programme or service, you will be responsible for ensuring the agreed payments are paid at the agreed times, for the term of that non-negotiable contract. Failure to make payments in accordance with the terms will result in further action.
9. If you purchase a 1:1 coaching package and find that you are unable to use your individual sessions for any reason, you may put remaining paid for sessions on hold for 6 months. Should you decide to cancel the process without completing the sessions you will lose those sessions after your 6 month hold period is up, and will still be liable for any outstanding balance payments. Please note, we will always do our best to accommodate your needs within the remit/availability of the business.
10. 1:1 sessions are booked in accordance with the terms and conditions agreed to at the time of booking via the booking platform. Where sessions are booked by an alternative method please note 48hrs notice is required to re-schedule. Appointments cancelled/rescheduled within 24hrs will be due for full payment and appointments cancelled/rescheduled within 48 hrs will be due for 50% payment.
11. When purchasing a lifetime membership, this means for the lifetime of the membership programme.
12. Physical products are sold as seen on the website and UK postage and packaging is included where stated or added where stated. We do not accept returns or offer refunds for digital or physical products - if you have any questions about the product please ask prior to purchase.
13. In person and online event spaces purchased are non-refundable and non-transferrable to a different date, event, location or even attendee. Please notify us by email to [email protected] at least 7 days prior to the event if you are unable to attend. In extenuating circumstances, if we are able to fill the space we will consider transfer to a different day, however, our decision will be final and not for discussion/reasoning.
14. By joining our programmes or buying our products, you the client, confirm that:
- You are 18 years of age or over.
- Have the full mental and legal capacity to enter into this contract and to engage with the services independently and safely.
- All information supplied by you at all times is true, authentic and correct to the best of your knowledge.
- The client will assume all responsibility to arrive to all booked/planned, in person or online live sessions on time; with camera and audio enabled and ready to fully participate.
- Any additional tasks or exercises set between sessions are done so to maximise client outcomes and although are not compulsory, they are strongly advised as results cannot and will not be guaranteed or implied.
- The client understands a coaching session cannot take place if if they have taken any mind-altering substances; or excessive consumption of alcohol within 24 hours of a coaching session.
