The Hidden Pain Detective (Nicky Marshall - The Hidden Pain Detective) and Nicola Marshall (from hereon referred to as "we", "us" and/or "our") are committed to protecting and respecting your personal data and privacy.
This privacy relates to our use of any personal data we collect from you in respect of any of our services.
Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. WHO WE ARE AND HOW TO CONTACT US
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Nicola Marshall, owner of The Hidden Pain Detective.
If you want to request more information about our privacy policy or information regarding data protection you should contact us using the details provided below:
Nicky Marshall - The Hidden Pain Detective, 19 PL9 8DR.
3.1.1 The right to be informed – We must make available this privacy notice with the emphasis on transparency over how we process your data.
3.1.2 The right of access – You are entitled to find out what details we may hold about you and why.
3.1.3 The right to rectification – We are obliged to correct or update your details.
3.1.4 The right to erasure – This is also known as the request to be forgotten.
3.1.5 The right to restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
3.1.6 The right to data portability – You have the right to obtain and reuse your personal data that you have provided to us.
3.1.7 The right to object – You have the right to object to us processing your data in relation to direct marketing and or profiling.
3.1.8 Rights in relation to automated decision making and profiling – We do not use automatic decision making or processing.
4. THE DATA WE COLLECT ABOUT YOU
4.1 We process personal data - Personal data we process may include name, address, telephone number and email address and information provided through quizzes, forms, bookings and service enquiries. It also may include IP address and cookie data collected through our website.
4.2 Our collection methods are:
4.2.1 Through our website
4.2.2 Through engagement of our services
4.2.3 By communications
4.2.4 Networking
4.2.5 Through engagement of service providers
5. HOW YOUR DATA WILL BE USED
5.1 We use information held about you to:
5.1.1 ensure that content from our site is presented in the most effective manner for you and for your devices;
5.1.2 provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests.
5.1.3 carry out our obligations arising from any contracts entered into between you and us;
5.1.4 allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
5.1.5 carry out necessary maintenance to our infrastructure; and
5.1.6 notify you about changes to our services
5.2 We also embrace the use of social media and may wish to process any comments made public by you.
6. LEGITIMATE INTEREST & MARKETING
6.1 Where we use Legitimate Interests we will record our decision and our method on making this decision. This can be requested by you at any time.
6.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
7. THIRD PARTY SERVICE PROVIDERS
7.1 We will keep your information within the ‘firm’ except where disclosure is required or permitted by law or when we use third party processors to supply and support our services to you.
7.2 In order to provide services and operate our business, we may use trusted third-party providers including: Stripe (payment processing), Modern (website and hosting, CRM, forms and automation), Google services (email and document management).
7.3 These providers process personal data only as necessary to provide their services and are expected to comply with applicable data protection laws.
8. DATA RETENTION
We only retain personal data for as long as necessary to fulfil the purpose for which it was collected. Enquiry information may be retained for up to 2 years.
Marketing subscriber information is retained until you unsubscribe or request deletion. Client records may be retained for up to 2 years following the end of our work together, unless a longer retention period is required by law. After this period, information will be securely deleted or anonymised.
9. DATA DELETION
Under GDPR you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy.
10. DATA CORRECTION
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
11. DATA INSPECTION
11.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a Subject Access Request under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If we do hold your personal data, we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
11.2 The information we supply will:
11.2.1 Confirm that your data is being processed;
11.2.2 Verify the lawfulness and the purpose of the processing;
11.2.3 Confirm the categories of personal data being processed;
11.2.4 Confirm the type of recipient to whom the personal data have been or will be disclosed, and
11.2.5 Let you have a copy of the data in an intelligible form.
11.3 Please note that you may need to provide identification in order to prove who you are to access your data.
11.4 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity.
12. CHANGES
We keep our privacy notice under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.
13. DATA PROTECTION COMPLAINTS
13.1 If you have any concerns about how your personal data is collected, stored or used, please contact us in the first instance using the details provided in this Privacy Policy.
13.2 We will acknowledge your complaint within 30 days and aim to investigate and respond as quickly as possible.
13.3 If you remain dissatisfied with the outcome, you have the right to raise your concerns with the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO) Website: www.ico.org.uk Telephone: 0303 123 1113.
Last updated - June 2026
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